Frequently asked questions
Here you can quickly find quick answers to some of the most frequently asked questions.
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Why hire a broker?
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What does hiring an insurance broker mean in practice?
The client signs an authorization (individual and legal person) to carry out brokerage business in insurance and reinsurance, which gives us the authority to prepare an analysis of the current insurance program, propose improvements, prepare a proposal for a new optimized insurance program that is adapted to the real needs of the client.
What are the jobs of an insurance broker?
Pursuant to the Insurance Act, the broker performs insurance distribution or reinsurance operations at the client’s request in accordance with the client’s requirements. The broker also performs an appropriate analysis and proposes insurance coverage according to the client’s needs. The broker also provides assistance in exercising rights from the insurance contract, and especially in resolving compensation claims addressed to the insurance company.
Who supervises the operations of the brokerage company?
HANFA – Croatian Financial Services Supervision Agency supervises the company.
HANFA also issues authorizations for brokers (individuals) if the person meets the criteria of professional education (at least SSS), the obligation not to be punished in the field of economic crime and after passing a professional exam. The register of insurance brokers – natural persons has been published on the website of HANFA (www.hanfa.hr).
Why hire an insurance broker?
Because an insurance broker:
- independent and independent and exclusively represents the interests of its clients
- a professional who exclusively deals with mediation in insurance and reinsurance
- has access to all insurers and reinsurers on the domestic and global market
An insurance broker takes responsibility for tasks related to the identification and analysis of risks and their placement in insurance. Cooperation with a broker does not require any additional financial resources from your company, and it can bring you significant savings by optimizing existing insurance contracts and saving time and resources that you would have to hire yourself.
Who pays for the services of an insurance broker?
Article 435 of the Insurance Act in paragraph 6 stipulates that the insurance and/or reinsurance brokerage company has the right to compensation for insurance distribution or reinsurance distribution or any other receipt from the insurance company or from the reinsurance company whose insurance product or reinsurance he distributed. They can claim the right to compensation or any other receipt from the insurance or reinsurance policyholder on whose order they performed activities related to the conclusion of an insurance or reinsurance contract, if this is stated in the order for the performance of these activities. If he is entitled to compensation or any other receipt from the insurance policyholder, then he is not entitled to a commission or any other receipt from the insurance company for the insurance contract in which he performed insurance distribution.
What is the difference between an insurance broker and an insurance agent?
According to Article 402. According to the Insurance Act, an insurance broker performs insurance distribution tasks at the behest of a party, while an insurance representative performs insurance distribution tasks in the name and on behalf of one or more insurance companies.
The broker primarily protects the rights and interests of the client, in contrast to insurance representatives or the insurer itself, who primarily protect their own, i.e., the interests of the insurer.
Why hire an insurance broker when I can contract insurance directly with the insurance company?
The engagement of a broker achieves the optimization of business costs related to the insurance of people and property, with the simultaneous complete transparency of business, which is becoming imperative today.
Given the complexity of the insurance issue and the great need to control costs and income on that basis, an increasing number of business entities decide to leave the control of this type of service – insurance brokerage – to authorized experts in the field – authorized insurance brokers.
What documentation do I need to prepare when reporting damage?
Usually when you want to file a claim, your insurance company will want to know what happened, when the incident happened, if you did anything about the problem and if you are able to provide documentary evidence in case the property needs to be replaced or the loss needs to be compensated. The type of questions asked and the depth of inquiry will depend on the severity of the incident and the type of insurance product you have. You may need to provide evidence to support the valuation of the items or losses you wish to claim and prove that you were the owner if you are claiming the property. We can help you best prepare your evidence with the types of documents you may need. Simply get in touch with a member of our team if you are unsure.
What to do when damage occurs?
When damage occurs, it is necessary to first ensure that everyone involved in the harmful event is safe and that the possibility of injury is eliminated. After that, it is necessary to proceed in a safe way to prevent the spread of damage. If you are not expert in preventing the further spread of damage, call the officials who are. When the spread of damage has been eliminated, take a mobile phone and photograph the resulting damage from as many angles as possible.
Then report the damage and, if possible, try not to repair it until the insurance employees come out to assess the damage. However, if immediate repairs are required to restore the property’s function, record all damage repair documentation.
What does the normal claim processing process look like with Fox broker?
The first step is to get to know the problem through a conversation with the injured party, where the most important thing is to contact us as early as possible in order to determine all the necessary documentation as a basis for obtaining the highest possible compensation. This is followed by an analysis of the documentation, where each document is studied separately and the need for additional documentation is determined. The realization of the compensation claim begins at the moment when the other party (insurer) receives our compensation claim. In order to maximize the speed of the process of obtaining fair compensation, we try to reach a settlement with the insurer, and only in exceptional cases are compensation claims resolved in court proceedings.
What is insurance?
Insurance is a financial safety net that helps you and your loved ones recover after something bad happens—like a fire, theft, lawsuit, or car accident. When you buy insurance, you will receive an insurance policy, which is a legal contract between you and your insurer. And when you suffer a loss covered by your policy and file a claim, the insurance pays you or a designated payee, called a beneficiary, based on the terms of your policy.
The hardest thing about insurance is paying for something you hope you’ll never have to use. Nobody wants something bad to happen to them. But suffering a loss without insurance can put you in dire financial straits.
What are the benefits of insurance?
Insurance is an important financial tool. It can help you live life with less worry knowing that you will receive financial assistance after a disaster or accident, helping you to recover faster. For auto insurance, this could mean having extra cash in hand to help pay for repairs or a replacement vehicle after an accident. Insurance can help you keep your life on track, as much as possible, after something bad derails it.
Your independent insurance agent is a great resource for learning more about the benefits of insurance as well as the benefits of your specific insurance policy. For example, with insurance you may have access to benefits such as free roadside assistance, risk control advice for businesses or cash value in a life insurance policy.
How does insurance work?
Insurance is basically a giant rainy day fund shared by many people (called policyholders) and managed by an insurance company. An insurance company uses money it collects (called premiums) from its policyholders and other investments to pay for its operations and fulfill its promise to policyholders when it makes claims.
Due to the unpredictable nature of natural disasters – such as storms, hail, fires and hurricanes, as well as everyday catastrophes such as fender benders and kitchen fires – an insurance company’s main goal is to remain financially strong enough to handle whatever comes its policyholder’s way.
How to choose an insurance company?
Here are some things to consider when choosing an insurance company to work with:
Insurance company
What types of insurance does the company offer? Can you buy all your insurance through the company and get a discount?
Broker, agent or independent
Do you want the help of a local insurance agent? Or would you rather manage your own insurance?
Customer support
Do others recommend this company? What are people saying about it in online customer reviews?
How can a property owner choose the right insurance policy?
A home or apartment owner should consider several factors when choosing an insurance policy, most notably the location and features of the home, the value of the home and personal property, coverage limits, and premium amount. Fox broker supports homeowners to find insurance solutions that help meet their specific needs.
Are floods covered by every property insurance policy?
Although some property insurance policies may cover certain types of water damage (such as a water leak or burst pipe), flooding due to storms or other weather conditions, for example, is generally not covered. A flood insurance policy is usually required to cover flood damage.
What is not covered by a standard basic or extended home insurance package?
The terms, limits and exclusions of each property insurance policy will vary, but the following are examples of events that typically exclude losses: earthquakes, willful conduct, normal wear and tear, neglect of property and war damage. As always, please refer to the terms and conditions and documentation for quotes and insurance policies for details.
Do property insurance policies cover rental properties?
Generally, landlords are responsible for maintaining insurance that covers the losses of the rented apartment. Landlords can purchase a renter’s insurance policy, which typically provides coverage for the renter’s personal property and additional living expenses. Such policies may also offer personal liability coverage.
Does property insurance cover the company's business insurance needs?
Property insurance can help protect against property damage, but it likely won’t provide adequate coverage to help protect the business and all of the company’s needs. Although the terms of each policy will vary, typical property insurance may not be comprehensive enough to meet all of the company’s particular business needs.
When considering the terms and limits of coverage, the owner should consider, for example, whether clients or customers visit the property and the value of any business assets (such as computers and other supplies). Read more on our subinsurance blog.
Does property insurance cover theft?
The coverage terms of each property insurance policy will vary, but coverage for loss of personal property resulting from theft is usually included in personal property coverage. If a thief steals covered items from the home, homeowners insurance will usually cover the loss of those items up to the policy limit. Some homeowners insurance policies may also cover certain personal property when it is off the premises.
It is important to review the terms to determine if you need additional coverage for items that may be excluded such as collectibles, fine art collections or other valuable items.
Is car insurance mandatory?
With the automobile liability insurance policy, you fulfill the obligation prescribed by law and insure your liability towards third parties for damages caused by the use of your vehicle.
The insurer assumes the risk and thus protects you financially and guarantees that the consequences of a possible traffic accident will be significantly mitigated. Statistical data show that the probability of being injured in a traffic accident is significantly higher than in other forms of transport.
Does your car insurance cover replacing your own windshield?
Although each policy’s terms, limits and exclusions will vary, windshield repair and replacement are generally not covered by a comprehensive auto insurance policy.
Of course, it is possible to contract glass breakage coverage as a separate risk.
Does my auto liability insurance cover the rental car?
The rental vehicle will generally be covered by your existing auto insurance policy (the same policy coverage should apply, including limits and deductibles).
However, drivers may choose to purchase a separate rental car insurance policy to cover the rental vehicle if, for example, car insurance policy deductibles are high, claims on an existing policy are to be avoided, someone is driving out of the country, or if the car owner’s insurance policy does not include collision or comprehensive coverage.
Does auto liability insurance cover theft?
Vehicle theft is usually covered by comprehensive car insurance such as comprehensive insurance, which can help cover the replacement of the stolen car (or parts, if applicable). As a rule, auto liability policies do not cover theft, although with some insurance companies it is possible to contract the risk of theft of your own vehicle as an addition to the auto liability policy.
Personal items stolen from a car, however, are generally not covered by an auto insurance policy. Although the terms and exclusions under each policy will vary, some homeowner’s or renter’s insurance policies may cover the theft of items from the policyholder’s vehicle.
Does the insurance cover vehicle towing or assistance in case the vehicle breaks down?
It is possible to arrange assistance with each car liability policy and comprehensive vehicle insurance. The assistance covers the costs of roadside assistance in cases such as traffic accidents or technical malfunctions in which your personal vehicle is not in drivable condition or is not safe to drive.
The costs of transporting the vehicle to the place of residence or the location of your choice are also covered, and depending on the selected package, a replacement personal vehicle is also available in the event of a breakdown or traffic accident.
What is the average cost of auto insurance?
How much does car insurance cost? The premium a vehicle owner pays for personal liability auto insurance and comprehensive insurance depends on many factors, including but not limited to their driving history, license plate number, age, type of car and zip code.
Does the make and model of the vehicle affect the auto insurance rate?
The make, model and year of the vehicle usually affect the car insurance rate.
Why? The higher the car’s value, the more expensive it may be to repair or replace.
What is covered by supplementary insurance?
Supplementary health insurance covers participation:
- in primary health care
- for hospital treatment
- for dispensing prescription drugs
- for specialist examinations
- for diagnostics
- for laboratory tests
- for physical therapy
- for services to dental medicine
- for orthopedic and other aids
Why contract additional health insurance?
Additional health insurance allows you to perform systematic and specialist examinations and numerous other health services in modern polyclinics:
- Diagnostic and therapeutic services for which you have to wait for months in public institutions can be obtained immediately or in a few days in more than 600 cooperating health institutions without referrals and waiting.
- In addition to a systematic examination, you have the right to use specialist examinations, diagnostic processing and laboratory tests: Specialist and subspecialist examination, Control examinations, Medical diagnostics, Endoscopy, Laboratory tests, Hormones and tumor markers, Magnetic resonance, CT, Medical rehabilitation, Dental treatment.
Why contract compulsory boat and yacht insurance and what is covered?
Compulsory boat insurance covers the liability of the owner or user of the boat or yacht for compensation for damages due to death, bodily injury, damage to the health of swimmers, divers or people on land. Vessel owners are obliged to insure the vessel every year, and the insurance is contracted for one year.
It covers:
- Liability for damage you cause to others, in case you kill, injure or harm someone with your vessel
- The insured amount is prescribed by law and amounts to €464,529.83 per event
Why contract hull insurance for boats and yachts and what is covered?
It covers:
- Maritime accidents such as collision, impact, stranding, sinking and other extraordinary and unforeseeable external events related to sea navigation
- Damage caused by disasters such as hail, tidal wave, lightning or thunder, earthquake, fire, explosion
- Damage caused by a hidden flaw or material fatigue on the hull, machine or equipment
- Damage caused by negligence or deliberate action of persons not on the vessel, ship repairmen or third parties
- Alienation or unauthorized use of the vessel and theft of equipment and outboard motor
Do I need small business insurance?
Being a small business owner is getting more and more complex. What would happen if a cyber criminal targeted your business? Or a customer sued after a fall at your business location? What would you do if a fire damaged your company’s equipment? Did they break in and steal your daily traffic and expensive equipment? Are you responsible for a mistake that caused damage to third parties? Your product has a defect and returns will cause you big losses? Did a flood and torrent prevent your business and damage your premises?
Without proper small business insurance, any of these incidents could be particularly devastating to your small business.
What is an insurance broker?
An insurance broker represents you and helps you purchase an insurance policy. The broker analyzes your insurance needs in cooperation with you and then requests offers from several insurance companies. In the end, you choose the best one from several offers, and when choosing, the broker points out the differences between the offers. Instead of going directly to an insurance company to buy insurance, a broker can shop for you and find a policy that fits your business.
Also, in case of damage, contact a broker who will help you when reporting and processing the damage.
What is small business insurance?
The right coverage for your small business. Small business insurance can help give you peace of mind by protecting what you’ve built by working hard. Protect your small business with a combination of different types of business insurance.
What small business insurance do you need? This depends on your business industry, location, size, type and payroll, among other things. You know your business, and we know how to protect it. With our partners specializing in small business insurance, you can get the right coverage for your business. We can help you find a business insurance solution by matching your business with the right insurer and giving you access to the coverage you need.
Is general liability insurance required by law?
You are not legally required to buy general liability insurance. However, many of the people you do business with are likely to have contractual requirements for you as a supplier that require a general liability insurance policy.
This means that you may need a policy if you want to sign a commercial contract with a client. Proof of general liability coverage is also required to apply for certain professional licenses.
Why is general liability insurance important?
General liability insurance protects against the most common risks of running a business. This business liability insurance coverage pays legal fees if a customer is injured on your business premises or if you accidentally damage someone else’s property. These policies also cover risks such as defamation and copyright infringement.
General liability coverage is essential if your business: Has a location that is open to the public, Works closely with clients, Rents or owns commercial real estate.
What does general liability insurance cover?
General liability insurance covers common risks arising from interactions with individuals outside of your business. This includes protection against damage and injury to customer property, such as a customer falling on a wet floor at your business. It also covers defamation, copyright infringement and other damages from false advertising and the like.
In addition, most general liability policies include contractual liability insurance that protects your business from the financial risks you assume when signing the contract.
What does general liability insurance not cover?
While general liability insurance is essential for most small businesses, it doesn’t provide all the protection you need. For example, your general liability policy does not include coverage for:
- Professional liability for mistakes
- Employee injuries
- Stolen or damaged business property
- Lawsuits for employee discrimination
- Vehicles used by the company
Why is professional indemnity insurance important?
Professional liability insurance is intended for companies that make a living from their expertise. Even the most experienced and thorough professional service provider makes mistakes. Unfortunately, clients may not be as understanding if your mistake costs them significant time or revenue. Professional indemnity insurance helps protect you from lawsuits from disgruntled clients.
For example, if you miss a project deadline, make a mistake in your work, or provide ineffective business advice, a client can sue you.
What does Professional Liability Insurance cover?
When a disgruntled client sues because of a mistake you made in business or service delivery, professional indemnity insurance can help cover legal defense costs, including the cost of hiring a lawyer.
In particular, professional indemnity insurance will help provide coverage for: Work errors and omissions, Undelivered services, Accusations of absence, Missed deadlines.
What does professional indemnity insurance not cover?
Although professional indemnity insurance covers many of the costs associated with a client’s legal action, it has a number of exclusions. For example, it only covers the cost of defending against lawsuits—it doesn’t pay for lawsuits you bring.
Other exclusions from professional liability insurance coverage include: Customer injuries or property damage, Employee injuries, Employee discrimination claims, Business property damage, Traffic accidents, Product damage.
When is professional liability insurance necessary/compulsory?
There are usually several different scenarios when a company may be required to carry professional indemnity insurance.
Clients may request a Certificate of Insurance as proof that you have coverage to secure the contract. That way, they know that if you make a costly mistake or fall short of their standards, they’ll be able to recoup their losses.
Additionally, if you choose to apply for certain professional licenses, many states will require you to have professional liability insurance before you can apply.
How does professional liability insurance differ from general liability coverage?
General liability and professional liability insurance protect against common liability claims, but they cover different types of claims.
General liability insurance covers bodily injury to customers, damage to customer property and damage from false advertising. Conversely, professional indemnity insurance covers all legal defense costs when a client or customer suffers a financial loss as a result of your professional services or advice.
What does product liability insurance cover?
Product liability insurance helps pay legal costs when a product you made, sold or distributed causes personal injury, property damage or other loss.
Specifically, product liability insurance can provide coverage for: Injury caused by the product, Property damage caused by the product, Illness caused by the product, Death caused by the product.
What is the difference between product liability insurance and general liability insurance?
Although often purchased together, these two types of insurance are not the same. General liability insurance, sometimes called public liability insurance, provides coverage for the most common claims. It covers accidental damage, like a customer slipping on a puddle in your store and breaking their arm (or phone). It also helps pay for lawsuits that claim you damaged a competitor’s reputation or copied their logo.
Product liability insurance covers damage related to your products or completed services. That’s why manufacturers, retailers and contractors need both types of coverage.




